Caroline, from London, has been an A2Dominion social housing resident for more than 10 years. She joined the panel to represent residents facing financial hardship or barriers such as language or accessibility.   

Caroline is particularly focused on improving communication, making sure residents are treated with respect and dignity from when they first get in touch with A2Dominion. She champions the use of plain English to make information clear and accessible for everyone.  

With more than 14 years of experience working in the housing sector she also brings valuable insight from her role as a Leasehold Income Manager at another housing association.  

Kyle, from Surrey, has been a shared ownership customer with A2Dominion for more than three years, and brings over 12 years of experience in the IT industry to our customer panel.   

He is committed to improving communication, accountability and better responding to individual customer needs.  

Kyle believes that while A2Dominion colleagues are committed and helpful, our systems and technology need to be improved and modernised.  Kyle is keen to use his IT expertise to help drive changes and ensure customers feel heard.  

Georgia Edwards, from Oxfordshire, has been a resident with A2Dominion for more than eight years. During this time, she has played an active role in shaping services and driving improvements, including providing feedback on complaints and repairs.  

Georgia is passionate about changing the culture at A2Dominion so that colleagues and residents can work together to better understand each other’s challenges and build trust.   

She is also a member of the Social Housing Action Campaign (SHAC), a group that advocates for better living conditions and services across the housing sector. SHAC proposed the idea of a resident panel at A2Dominion, and Georgia has played a key role in bringing it to life. In addition, she serves on the Housing Ombudsman’s Resident Panel, helping to shape more inclusive and responsive housing services across the sector.  

Yvonne, who lives in Ealing, west London, has been an A2Dominion social housing resident, for more than 20 years. She brings a wealth of lived experience to the panel.   

Over time, she has seen us expand our services and the types of homes we offer.  Her long-term perspective gives her a strong understanding of what works well and where improvements are needed.  

Motivated by the growing housing crisis and its impact on communities, Yvonne joined the panel to help ensure that customer voices are heard and acted upon. She is passionate about creating opportunities for customers to share feedback, influence decisions, and help shape the future of their homes and communities.   

Penny, from London, has been an A2Dominion resident for nine years, through our key worker scheme, which provides affordable homes to essential workers like nurses, teachers, and civil servants, so they can live near their workplaces.    

Having arrived in the UK as an asylum seeker and survivor of human trafficking, she draws on her lived experiences to advocate for clearer, more accessible communications and easier access to support.   

Penny is also committed to raising awareness around anti-social behaviour and helping residents understand how to report issues and get the help they need. Penny supports residents in Hounslow with issues such as benefits, housing, employment, and consumer rights through her role at Citizens Advice.  

David Kingsley has been a resident with A2Dominion for more than three years, through our key worker scheme. 

Having studied Housing Practice and Tenant Support, he brings both valuable insight and lived experience to his role.    

As a long-standing member of the Customer Engagement Programme, which provides opportunities for residents to get involved and help improve services, he has provided feedback on key service areas including complaints, repairs, and safety.     

David is also on the Housing Ombudsman’s Resident Panel and the G15 (a group of London’s leading housing associations) Residents Group, helping to shape more inclusive and responsive housing services across the sector.    

He has received support to find employment and funding from A2Dominion to help further his career. David recently joined Kingston Council as a Tenancy Services Officer.  

Peter, from London, has been a shared ownership resident with A2Dominion for more than 16 years. Throughout this time, he has played an active role in shaping services at A2Dominion and supporting his community.    

As chair of his building’s residents’ Association, Peter has worked closely with A2Dominion to provide feedback and help improve the resident experience. He is also a member of the Social Housing Action Campaign (SHAC), a group that advocates for better living conditions and services across the housing sector.    

SHAC also put forward the idea of a resident panel at A2Dominion and Peter has played a key role in helping bring it to life. Peter believes that building trust starts with open communication and creating opportunities for residents and colleagues to better understand each other’s challenges.     

Outside of his involvement with A2Dominion, Peter has had a career as a film director, author, and was head of the Film and Television Division at London College of Communication.