Our performance

We’re aware of an issue affecting new My Account registrations when using a mobile number. We’re working to fix this as quickly as possible. If you’ve already registered for My Account, you can still log in and use your account as normal.

Your feedback plays a vital role in helping us grow and enhance our services for all communities.

Discover more about how we’re performing and how we’re working to serve you better.

Customer Annual Report

Our Customer Annual Report highlights how we’re doing in delivering quality homes and services against the standards you can expect from us.

Read our Customer Annual Report 2025 to find out more.

You can also view previous reports:

Customer Annual Report 2023/24

Customer Annual Report 2022/23

Read our 2025 report

Mother and daughter smiling outside their home

Tenant Satisfaction Measures

Through Tenant Satisfaction Measures (TSMs) we regularly monitor key areas such as repairs, safety, and complaints through Tenant Satisfaction Measures.

Introduced by the Regulator of Social Housing, these set the standards for social housing providers across England.

Your feedback helps us improve our services and make meaningful changes for our residents.

Explore TSM measures

Complaints performance

We aim to provide good-quality services for our all customers, however, we know that sometimes things can go wrong. When this happens, we’ll always do our best to put it right.

Having listened to your feedback, we’re working to improve how quickly we respond to your complaints and to communicate with you more effectively.

Find out more about our complaints performance in our quarterly reports.

Get Involved with A2Dominion

At A2Dominion, we believe your voice matters. There are plenty of ways you can get involved to help shape the services we offer, from joining feedback groups to participating in surveys. Your input directly influences how we improve and evolve as an organisation.

Have your say

Regulatory grading

The Regulator of Social Housing sets standards for social housing providers in England. Its Governance and Financial Viability Standard looks at how well organisations are run and if they are financially viable. Following a review by the regulator, we were given a grading of G3 / V2 (January 2024).

Building a better repairs service

In April 2024, we launched an improvement plan shaped by your feedback. Since then, we’ve made progress by introducing clearer timescales, growing our team, and improving how repairs are managed.

We’re not stopping here. We’ve got a clear plan for what’s next and we’re continuing to work with customers to shape future improvements.