We’re aware of an issue affecting new My Account registrations when using a mobile number. We’re working to fix this as quickly as possible. If you’ve already registered for My Account, you can still log in and use your account as normal.
If you haven’t signed up for My Account yet, you can do it using the link above. It only takes a few minutes and gives you access to your online account where you can check your balance, update your details, report repairs and more.
2. Go to Your Details
3. Add your email address
If you’d prefer a printed copy, please contact our Customer Contact Centre on 0800 432 007
We want everyone to be able to access our publications. We can provide translations into different languages, and we can also offer:
large print
Braille
audio
Easy read formats.
If you or someone you know needs one of these formats, please contact our Customer Contact Centre and let them know what you are looking for. We’ll be happy to help.
