Having trouble with your neighbours? Here’s how we can help

We want everyone to feel safe and comfortable at home. Sometimes neighbours disagree, but not every issue is considered anti-social behaviour (ASB). Our good neighbour policy explains how we support you with everyday neighbour concerns. 

What kinds of issues are included? 

These are things that can be annoying but aren’t usually serious, such as: 

• Parking disputes 

• Where bins are placed 

• Cooking smells 

• Children playing 

• DIY noise during the day 

• Dogs barking occasionally 

• General household noise 

How we approach neighbour issues 

We don’t take sides or label anyone as a ‘victim’ or ‘perpetrator’. Instead, we: 

• Focus on the impact of the behaviour 

• Listen to both sides 

• Help find a peaceful solution. 

What you can do first 

• Speak to your neighbour if you feel safe doing so. They may not realise there’s a problem. 

• If you don’t feel comfortable talking to them, you can use our Good Neighbour Card instead. 

If that doesn’t resolve things, contact us: 

• Through My Account 

• Using our contact form 

• By phone: 0800 432 0077 

What happens when you contact us? 

• We’ll respond within five working days 

• Check if it’s ASB or a neighbour issue 

• Tell you how we’ll help within 10 days (or five if you’re vulnerable) 

How we can help 

We might: 

• Suggest mediation 

• Offer a Good Neighbour Card 

• Visit your home 

• Recommend small changes to help both sides 

• Signpost to other support services. 

Confidentiality 

We aim to build trust between neighbours, so we usually can’t act anonymously. If you’re worried about this, we’ll explain what we can and can’t do. 

We’re here to support you 

We understand that neighbour issues can affect your wellbeing. If you’re vulnerable or need extra support, we’ll offer additional help or refer you to other services. 

For more details, see our Good Neighbour Policy.