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Help guides

What happens if there isn't enough money in my bank account to pay my rent?

1 min read

If there is not enough money in your bank account when your direct debit or standing order is due, your bank may charge you a fee. The amount depends on your bank and the type of account you have.

If your bank makes the payment

Your bank may still process the payment and charge you a fee for doing so.

If your bank refuses the payment

If the payment is declined, it will not reach us and your account will fall into arrears. This may affect your balance and could impact any repayment plan you already have in place.

If you think you may miss a payment

Please contact us as soon as possible. We may be able to offer support or discuss options to help you manage your account before arrears build up.

Frequently asked questions

If there is not enough money in your bank account when your direct debit or standing order is taken, your bank may apply a charge.
It depends on your bank and the type of account you have. Some banks may still process the payment and charge you a fee.
If the payment is declined, it will not reach us and your rent account will fall into arrears. This may affect your balance and any repayment arrangements already in place.
Falling into arrears can have consequences if it is not addressed. Please contact us so we can support you and help prevent the situation from getting worse.
Please tell us as soon as possible. We may be able to help you manage your account, discuss options or offer support before arrears build up.