Paying your deposit
Before moving into your new home, you’ll need to pay a deposit if you are renting:
One of our private homes
Key worker accommodation
Student accommodation
Your deposit will never be more than the equivalent of 5 weeks’ rent.
How your deposit is protected
If you live in a private rented or key worker home, your deposit will be held in the Deposit Protection Scheme (DPS). DPS will send you a letter or email confirming they’ve received it and provide your unique deposit ID number.
If you live in one of our student properties, A2Dominion will hold your deposit.
Getting your deposit back
When you move out:
If your home is clean, in good repair, and your rent account balance is zero, you’ll receive your full deposit back.
We may deduct money from your deposit to:
We’ll discuss any deductions with you when you move out. Your deposit will be available within 10 days of moving out.
How to claim your deposit
Contact the Deposit Protection Scheme (DPS) directly. You don’t need your original letter to request your deposit back.
Tell DPS how you’d like the money paid to you.
For private rented homes, you can also contact A2Dominion’s Private Rent Management team:
For more details, visit the Deposit Protection Scheme website.