We’re aware of an issue affecting new My Account registrations when using a mobile number. We’re working to fix this as quickly as possible. If you’ve already registered for My Account, you can still log in and use your account as normal.

Unfortunately, my account is currently unavailable, but it will be accessible shortly.

We’re sorry for any inconvenience this may cause.

If you have any urgent queries, please call our customer contact centre: 

0800 432 0077

Monday to Friday, 8:30am - 5:30pm 

If you need to contact us outside of the above hours please call us on 0800 316 9880.  

Thank you for your patience.