Your customer handbook

Welcome to your new home

Welcome to your new home. We want you to enjoy your new home and community and we’re here to help.

In this section, you’ll find quick links to our services and information about your new home.

For specific details related to your contract with us, please refer to your lease or tenancy agreement. You can also search our help centre to find out answers to any other questions you may have.

Don’t forget – if you’re not already registered to use My Account, sign up by visiting my.a2dominion.co.uk. My Account is the easiest way to manage your A2Dominion account online.

If you would like your handbook in braille, large print or in another language, please get in touch with our Customer Contact Centre on 0800 432 0077.
 

How do I get in touch?

You can speak to our Customer Contact Centre on 0800 432 0077.

You can also use our live chat or get in touch through your My Account on my.a2dominion.co.uk.  

Information about your home

Contract and finance

• About your contract
  Find out more about your home, your rights and responsibilities, and making changes to your agreement with us.

• Finance
  Learn more about your financial arrangement with us, including insurance and rent and service charges.

Looking after your home

• Maintaining your home
  Here you will find information about home maintenance and arranging repairs.

• Safety and security
  Get advice on keeping your home safe and what to do in an emergency.

• Problems and issues
  Find out what you can do about issues such as criminal activity and anti-social behaviour.

Your community

• Safeguarding
  What to do if you are concerned about a child or vulnerable adult in your community.

Complaints

• Our complaints procedure
  Learn about how you can raise a complaint about a service.